Jessica Dennie
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I had my inverter replaced due to it being defective. Since then, my app is not working properly. It says that I'm producing power but no updates for this month at all. And I keep getting "data unavailable " messages. SolarEdge Support is absolutely no help! Pointless to have an app that doesn't function as it should. Yes, I have un-installed and reinstalled the app and made sure it was up-to-date. I would give it ZERO stars if I could! Update: Days later, still nothing working correctly!
5 people found this review helpful
SolarEdge Technologies
April 7, 2024
Thank you for your feedback.
Sorry to hear about your issue. We would like to investigate further. Please contact us at mysolaredgeapp@solaredge.com include your site ID and add any screenshots or videos that may help understand the issue.
Gary St Onge
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Are you going to fix this ?? I have used your inverter and the phone app for 5 years. The inverter and app worked well. Somehow this week your new app loaded on my phone and it is horrible. Can I gain access to your old app ????? this would solve my issues. The new app has the following issues: The app requires 3 steps to log in - the old app only required a click on the icon to start 1st page of your app gives useless pictures- I do not need to be told the weather. the 5 year history is gone
7 people found this review helpful
SolarEdge Technologies
March 20, 2024
We’re sorry to hear that you are not enjoying using our app. We value your feedback and are always looking at ways to improve our customer experience. Please contact mysolaredgeapp@solaredge.com with information on what you would like to see done differently.
fred ellison
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Currenrly, I am unable to see an accurate "Current Production Rate" Thus it is useless for monitoring the system in real time. The new version is much less functional than the previous one that I had rated as exceptionally good. No longer able to zoom and stretch the daily graph. Generally poor presentation of current day total production. Previous version: This app is well designed, easy to use, and stable. I monitor my system from wherever I am anywhere that I have web access.
80 people found this review helpful
SolarEdge Technologies
January 23, 2024
We’re sorry to hear that you are not enjoying using our app. We value your feedback and are always looking at ways to improve our customer experience. Please contact mysolaredgeapp@solaredge.com with information on what you would like to see done differently.